Behind Chic Le Frique is our mind boggling group, made up of various divisions, each colleague having diverse qualities and obligations. What makes us so fruitful is that we as a whole met up to work towards one objective, one dream. We have a network that energizes a culture of authority and self-awareness where every individual's qualities are esteemed, supported and improved. Our basic beliefs of enthusiasm, inspiration, polished skill, honesty, diligent work, innovativeness, sympathy, energy, dynamism and very importantly...fun is the thing that makes up our one of a kind organization culture! We need you to cherish what you do! Above all we can't make our fantasy a reality without our group!
Customer Service Executive, Full Time
- Manage large amounts of incoming calls & emails.
- Identify and assess customer's needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines and policies.
Experience & Skills
- Previous experience in a similar role is preferred.
- Task Oriented.
- Strong attention to detail and strong with numbers & data.
- Highly organised.
If you meet the above criteria,