FAQs

Some of our frequently asked questions:

  • How do I contact customer care?
    Please contact our customer service department. They are happy to help with any query. Email: info@chiclefrique.com
  • How long does it take for you to reply to my query?
    We will try and respond to your query as soon as possible. But please allow up to 24 hours for us to get back to you. This time may vary depending on weekends and public holidays.
  • How do I know when you have received my return?
    Returns are processed within 2 business days of being received. You will receive an email with your return information when complete.
  • What payment methods do you accept?
    We accept: Visa, MasterCard and Cash on Delivery.
  • How do I return an item?
    Please see our Return Page for detailed instructions.
  • Can I return an item for a refund?
    Refunds are issued for items with manufacturing faults only.  We are happy to return or exchange for your item. Please read more on this on our Return Page.
  • Do you ship internationally?
    Yes, We ship Internationally. *International shipping rates may apply.
How Can I track my order?
    • DOMESTIC ORDERS (WITHIN UAE): Once your parcel has been dispatched, an email will be sent to you by us that will provide you with the shipping details.
    • INTERNATIONAL ORDERS (OUTSIDE UAE): Once your parcel has been dispatched, an email will be sent to you by us that will provide you with the shipping details along with tracking number.
    •  If you have not received your shipping email within 48 hours of your order placement, you may have experienced a technical difficulty. Sometimes these emails can appear in your junk email inbox however if this is not the case please contact our customer care team with your order number and name to retrieve your tracking number.
  • Can I cancel my order?
    Unfortunately, you cannot cancel your order with Chic Le Frique once it has been paid for and completed. You are more than welcome to return your order, however, for more information on this please refer to our Return Page. 

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