Please contact our customer service department. They are happy to help with any query. Email: firstname.lastname@example.org phone +971 45578556. We are open from 9AM to 6PM on Sunday-Thursday. Our customer care team will be closed on weekends.
DOMESTIC ORDERS (WITHIN UAE): Once your parcel has been dispatched, an email will be sent to you by us that will provide you with the shipping details.
INTERNATIONAL ORDERS (OUTSIDE UAE): Once your parcel has been dispatched, an email will be sent to you by us that will provide you with the shipping details along with tracking number.
If you have not received your shipping email within 48 hours of your order placement, you may have experienced a technical difficulty. Sometimes these emails can appear in your junk email inbox however if this is not the case please contact our customer care team with your order number and name to retrieve your tracking number.
Unfortunately, you cannot cancel your order with Chic Le Frique once it has been paid for and completed. You are more than welcome to return your order, however, for more information on this please refer to our Returns & Exchanges policy page.